If you are dissatisfied with our service and wish to make a complaint, please write to us at:

Complaints Officer
Catholic Church Insurance Limited
GPO Box 180
Melbourne Vic 3001,

or call us on 1300 655 001 EST 8:30am to 5:00pm, Monday to Friday.

We will endeavour to respond to your complaint fairly, transparently and in a timely manner. We are committed to:

  • Acknowledging receipt of your complaint within 1 business day, and
  • Once we have received all the necessary information, responding to your complaint within 15 business days.

If you are not satisfied with our response, you may request that your complaint is reviewed by our Internal Disputes Resolution Committee (IDRC) to make a final decision on behalf of CCI.

If you are not satisfied with our decision or a decision is not reached within 30 days, you may choose to refer your dispute to the Australian Financial Complaints Authority (AFCA), an external dispute resolution scheme which is independent and free to you (subject to its relevant terms and rules). AFCA’s contact details are as follows:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Tel: 1800 931 678
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.afca.org.au

 

CCI will deal with complaints concerning privacy issues in accordance with our Privacy Policy.