If you are dissatisfied with our service and wish to make a complaint, please write to us at:

Complaints Officer
Catholic Church Insurance Limited
GPO Box 180
Melbourne Vic 3001,

or call us on 1300 655 001 EST 8:30am to 5:00pm, Monday to Friday.

We will endeavour to respond to your complaint fairly, transparently and in a timely manner. We are committed to:

  • Acknowledging receipt of your complaint within five business days, and
  • Once we have received all the necessary information, responding to your complaint within 15 business days.

If you are not satisfied with our response, you may request that your complaint is reviewed by our Internal Disputes Resolution Committee (IDRC) to make a final decision on behalf of CCI.

If you have a complaint or dispute in relation to your Travel insurance, or the services of Allianz Global Assistance or its representatives, please call Allianz Global Assistance on 1300 724 825 or put the complaint in writing and send it to The Dispute Resolution Department, PO Box 162, Toowong, Queensland 4066. Allianz Global Assistance will attempt to resolve the matter in accordance with its Internal Dispute Resolution process. To obtain a copy of Allianz Global Assistance's procedures, please contact them.

Once your dispute has been reviewed by the IDRC, if you are still not satisfied with our decision or the process you may choose to refer your dispute to the Australian Financial Complaints Authority (AFCA), an independent organisation that resolves disputes between consumers and financial service providers, via the details below:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Tel: 1800 931 678
Website: www.afca.org.au

 

CCI will deal with complaints concerning privacy issues in accordance with our Privacy Policy.